Shipping, Returns & Refund Policy

Last Updated: September 21, 2026

Thank you for shopping with Casper Swag! Many of our products are created especially for you after your order is placed. Please review the following information before ordering so you know what to expect.

Shipping & Order Processing

Many Casper Swag products are made to order through our production and fulfillment partners.

Because your item may not be produced until after you place your order, please allow time for both production and shipping.

Estimated delivery dates provided during checkout are estimates and are not guaranteed.

Once your order has been produced and shipped, you will receive tracking information when available.

Multiple Packages

If your order contains multiple products, your items may be produced at different facilities and may arrive in separate packages.

Don't worry if part of your order arrives before the rest. Additional tracking information may be provided for separately shipped items.

Shipping Delays

While we do our best to get your Casper Swag to you as quickly as possible, occasional delays may occur due to circumstances outside our control.

These may include severe weather, carrier delays, high-volume holiday periods, production delays, transportation disruptions, or other unforeseen circumstances.

Once an order has been transferred to the shipping carrier, delivery timing is generally controlled by that carrier.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error shortly after ordering, contact us as soon as possible. We will make reasonable efforts to help, but we cannot guarantee that an address can be changed once an order has entered production or fulfillment.

Additional charges may apply if an order must be reproduced or reshipped because an incorrect address was provided.

Returns & Refunds

Made-to-Order Products

Many Casper Swag products are printed or produced specifically for you after your order is placed.

For this reason, we generally cannot accept returns or exchanges for buyer's remorse, incorrect sizes, incorrect colors, or a change of mind unless otherwise stated on the product page or required by law.

Please review product descriptions and size charts carefully before ordering.

Damaged, Defective or Incorrect Items

We want you to be happy with your Casper Swag.

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us as soon as possible after delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the issue
• A photograph of the entire product when possible

Once we review the issue, we may offer an appropriate replacement or refund, depending on the circumstances.

If the mistake was ours or resulted from production or fulfillment, we'll work to make it right.

Wrong Size Ordered

Please carefully review the sizing chart provided on the product page before ordering.

Because our apparel is generally made to order, we cannot guarantee returns, refunds, or free exchanges when the size selected by the customer does not fit.

If you believe you received a size different from what you ordered or the product was manufactured incorrectly, please contact us so we can review the issue.

Cancellations & Order Changes

Because production may begin shortly after an order is placed, we cannot guarantee cancellations or changes.

If you need to cancel or modify an order, contact us as quickly as possible.

If production has not started, we will make reasonable efforts to accommodate your request. Once an item has entered production, cancellation or modification may no longer be possible.

Lost Packages

If tracking indicates that your package has been lost in transit or your order has not arrived within a reasonable period after its estimated delivery date, please contact us.

We will review the tracking information and work with our fulfillment and shipping partners when appropriate.

If tracking shows that an order was successfully delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the applicable shipping carrier.

Contact us if you still need assistance.

Returned-to-Sender Packages

Packages may be returned to the sender because of an incorrect or incomplete address, refusal of delivery, or an inability by the carrier to complete delivery.

Please contact us if your tracking indicates that your package is being returned to sender.

Additional shipping or production charges may apply when the return was caused by incorrect information provided with the order.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

After we issue a refund, your bank or payment provider may require additional time to process and display the refund in your account.

Shipping charges may be non-refundable unless the refund results from an error on our part or otherwise required by law.

Contact Casper Swag

Have a problem with your order? Please reach out. We want our customers to have a great experience with Casper Swag.

Casper Swag
Casper, Wyoming
Email: casperswag26@gmail.com
Website: [INSERT CASPER SWAG WEBSITE]

Please include your order number when contacting us about an existing purchase.